Hansatech Instruments Customer Support
Warranty Information
Purchasers of Hansatech Instruments products can be assured of ongoing support and prompt and efficient attention to enquiries at all times.
All products supplied by Hansatech Instruments are guaranteed for 12 months from the time of despatch against manufacturing faults or defective materials. The guarantee does not cover damage caused by misuse or unauthorised attempts to repair.
If difficulties are experienced with the equipment, please contact Hansatech Instruments for technical advice. If necessary, equipment may be returned for repair/replacement during the warranty period. No charge will be made for parts/labour under warranty but we reserve the right to charge for customs clearance and return carriage if appropriate. If the product was purchased via a distributor, please contact them for advice in the first instance.
For repairs outside of the warranty period, either contact Hansatech Instruments Ltd directly or, if the product was purchased via a distributor, please contact them for advice in the first instance.
Registered Users Portal
Hansatech Instruments Ltd also provide support via a Registered Users Portal and we urge all our customers to register their product with us. Click on Software & manuals on the left menu or click here to open the Registered Users Portal in a new window/tab.
The Registered Users Portal is built on a forum based system and contains (amongst other things) all the software upgrades and manuals for all our products. We have also included a section for customers to submit software bug reports and feature requests which is monitored by our development department.
Perhaps the most exciting inclusion to the Registered Users Portal is the Applications & Techniques section and was one of the main driving forces behind employing a community based tool. It allows us to open some specific, targeted discussions on applications and techniques used by our customers and the wider scientific community with the aim of providing inspiration and guidance to new, prospective and existing customers alike.
We aim to have these particular forum topics moderated by respected experts* in their fields to ensure that information posted remains viable and not misleading in any way.
*The topic experts will be impartial and as such, their views and opinions will not necessarily be the views and opinions of Hansatech Instruments but will reflect their individual views on the discussion topic in question.