Purchasers of Hansatech Instruments products can be assured of ongoing support
and prompt and efficient attention to enquiries at all times.
All products supplied by Hansatech Instruments are guaranteed for 12 months from
the time of despatch against manufacturing faults or defective materials. The
guarantee does not cover damage caused by misuse or unauthorised attempts to
repair.
If difficulties are experienced with the equipment, please
contact Hansatech Instruments for technical advice. If necessary, equipment
may be returned for repair/replacement during the warranty period. No charge
will be made for parts/labour under warranty but we reserve the right to charge
for customs clearance and return carriage if appropriate. If the product was
purchased via a
distributor,
please contact them for advice in the first instance.
For repairs outside of the warranty period, either contact Hansatech Instruments
Ltd directly or, if the product was purchased via a
distributor, please contact them for advice in the first instance.