Technical Support

The Registered Users support section provides access to current versions of software and product manuals.

Please click on the links above for the relevant sections.

Technical Support Policy

• Purchasers of Hansatech Instruments products can be assured of ongoing support and prompt and efficient attention to enquiries at all times
• All products supplied by Hansatech Instruments are guaranteed for 12 months from the time of dispatch against manufacturing faults or defective materials
• The guarantee does not cover damage caused by misuse or unauthorised attempts to repair
• If difficulties are experienced with the equipment, please contact Hansatech Instruments for technical advice
• If necessary, equipment may be returned for repair/replacement during the warranty period. No charge will be made for parts/labour under warranty but we reserve the right to charge for customs clearance and return carriage if appropriate
• If the product was purchased via a distributor, please contact them for advice in the first instance
• For repairs outside of the warranty period, either contact Hansatech Instruments directly or, if the product was purchased via a distributor, please contact them for advice in the first instance.